Ashok MirandaMar 9, 20213 minAre you truly customer-centric?Over the years in my consulting and training work with businesses of all sizes and across industries, I’ve seen this a lot; A tendency...
Ashok MirandaApr 22, 20203 minAre you treating your customers right in COVID-19 times?I'm amazed at how companies are getting their customer experience so wrong in these times!